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Refund policy

MTO Marbles & Tiles Outlet - Return and Refund Policy

As one of Australia’s leading bathroom brands, we are committed to delivering high-quality products and exceptional customer service. To ensure peace of mind for our customers, we offer industry-leading warranty coverage and a flexible return and exchange policy.

1. Returns and Exchanges:

  • We accept returns and exchanges within 14 days of the delivery date.
  • To be eligible for a return or exchange, the product must be unused, in its original packaging, and in resalable condition.
  • Please make an unboxing video of the package upon arrival. This video is required for any return or exchange claim.
  • Proof of purchase (order number or receipt) is required for all returns and exchanges.
  • For returns due to change of mind, the customer is responsible for return shipping costs.
  • Exchanges are subject to product availability. If the desired product is unavailable, a refund will be issued.

2. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery.
  • Please include the unboxing video with your claim.
  • Provide photos of the damage or defect and retain all original packaging.
  • We will arrange for a replacement or refund, including return shipping costs, for damaged or defective items.
  • For freight deliveries, damage must be noted with the delivery driver at the time of delivery. If damage is not noted at the time of delivery, MTO Marbles & Tiles Outlet is not responsible for replacement of damaged goods.

3. Refunds:

  • Refunds will be processed to the original payment method within [Specify timeframe, e.g., 7-10 business days] of receiving the returned product.
  • Shipping costs are non-refundable, except in cases of damaged or defective products.
  • Refunds for items returned due to change of mind will be for the product cost only, excluding any original shipping costs.

4. Warranty:

  • MTO Marbles & Tiles Outlet offers industry-leading warranty coverage on our products.
  • Warranty periods and terms vary depending on the product. Please refer to the product documentation or our website for specific warranty information.
  • Warranty coverage applies to manufacturing defects and does not cover damage caused by misuse, negligence, or improper installation.

5. Return Process:

  • To initiate a return or exchange, please contact our customer service team at

    Phone number:  0400745965, 0296226595 

    Email: marbleandtilesoutlet@gmail.com

  • We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
  • Clearly mark the RMA number on the return package.
  • Ship the return package to the address provided by our customer service team.

6. Exclusions:

  • Custom or special-order items may not be eligible for returns or exchanges unless they are damaged or defective.
  • Clearance or sale items may have specific return and refund conditions. Please check the product description for details.

7. Contact Us:

  • If you have any questions or concerns about our return and refund policy, please contact us at -

    Phone number:  0400745965, 0296226595 

    Email: marbleandtilesoutlet@gmail.com

MTO Marbles & Tiles Outlet reserves the right to modify this return and refund policy at any time. Any changes will be posted on our website.

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