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Shipping policy

MTO Marbles & Tiles Outlet - Shipping Policy

Thank you for choosing MTO Marbles & Tiles Outlet for your bathware and tile needs. We are committed to delivering your products safely and efficiently. Please review our shipping policy below:

1. Order Processing Time:

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Custom or special orders may require additional processing time, which will be communicated to you during the order placement.

2. Shipping Methods and Carriers:

  • We utilize reputable carriers such as [List carriers, e.g., FedEx, UPS, DHL, specialized freight carriers] to ensure reliable delivery.

  • Shipping methods may vary depending on the size, weight, and fragility of your order, as well as your delivery location.

  • For large or heavy items like tiles and certain bathware products, we may use specialized freight services to prevent damage.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.

  • You can view the estimated shipping costs at checkout before3 finalizing your purchase.

  • For large orders or bulk purchases, please contact us for a customized shipping quote.

  • We may offer free shipping promotions for orders that meet specific criteria. Please check our website for current promotions.

4. Delivery Time:

  • Delivery times vary depending on the shipping method and your location.

  • Estimated delivery times will be provided at checkout.

  • Please note that delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions or carrier5 issues.

  • Large freight shipments can take longer to coordinate and deliver.

5. Handling Fragile Items:

  • Tiles and certain bathware products are fragile and require special handling.

  • We take extra care in packaging these items to minimize the risk of damage during transit.

  • We may use specialized packaging materials, such as reinforced boxes and protective padding.

  • Freight shipments will be palatalized and banded for added protection.

  • It is vital that upon delivery the customer inspects all boxes for damage prior to signing for the delivery. Any damage must be noted with the delivery driver.

6. Delivery and Inspection:

  • Upon delivery, please inspect your order carefully for any damage or discrepancies.

  • If you notice any damage, please note it on the delivery receipt and contact us within 48 hours.

  • Take photos of the damage and retain all packaging materials.

  • For freight deliveries, it is essential that you are present to inspect and sign for the delivery.

  • If damage is not noted at the time of delivery, MTO Marbles & Tiles Outlet is not responsible for replacement of damaged goods.

7. Delivery Address:

  • Please ensure that your delivery address is accurate and complete.

  • We are not responsible for delays or 6 non-delivery due to incorrect or incomplete addresses.

  • We may not be able to ship to P.O. boxes. Please provide a physical address for delivery.

8. Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your order using the8 tracking number provided on the carrier's website.

9. International Shipping:

  • Currently, we only ship within Australia.

  • For international orders, please contact us directly for a custom quote and to determine if shipping is possible.

10. Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact us at -

    Phone number:  0400745965, 0296226595 

    Email: marbleandtilesoutlet@gmail.com

     

MTO Marbles & Tiles Outlet reserves the right to modify this shipping policy at any time. Any changes will be posted on our website.

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